Customer Letters

Customer Letters

What our clients have to say about their purchase experience(s)!

Dear Ms. farey:

I wanted to send you a note to thank you for the pleasant experience I had when I purchased my 2003 Outback from you recently. This is the second car I leased from Irvine Subaru and you have done an excellent job of getting me a great deal. Also, many thanks to Albert Pereyra and your courteous service department. I travel the 80+miles to your dealer because I always receive excellent service in a timely manner.All car dealerships should be like yours. Sincerely,

Roger Martin

Dear Desiree

On January 19,2004 I purchased a Subaru Outback from your dealership. Mike Tetreault was the sales representative and handled the sales transaction in a highly professional manner. As a woman I was pleased that he spoke directly to me and answered all of my and my husband's questions in a straight forward manner. He was respectful, Knowledgeable and thorough. I never felt pressure to make a quick decision or speed up the process. This experience was the most pleasant experience I 've ever had with an automovile transaction. Mike spent a lot of time with us going over and explaining all features of the car and was very patient doing so. If I had a friend in the market for a new Subaru I would recommend your dealership and advise them to deal directly with Mike.

I have only a few hundred miles on the car and can say that thus far I am a very pleased new Subaru owner.

Sincerely,

Martha A. Jenkins

Lake Forest, California

Irvine Subaru is the best, most straightforward car dealership I have ever dealt with. I got a better deal on a better car than I ever expected.
Maria T, new Outback wagon, Los Angeles

Initially, I was not looking forward to the car buying experience. Your personnel made it a very pleasurable and stress-free experience for me.
Judith G, new Legacy Outback, Laguna Beach

Yeah for Desiree!
James H, new Impreza sedan, Los Angeles

We bought our son's car from Irvine Subaru in 1999 and had such a positive experience we returned to buy ours even though we live in Corona. We tried the dealership there in Corona and weren't impressed at all with their service and operation.
The McD's, new Forester, Corona

Purchased a new Forester, excellent car, and everyone was very nice. Service department is great!
Michael S, new Forester, PioneerTown /San Bernardino.

Our salesperson was refreshingly genuine and we appreciated his casual approach.
Brent A, new Forester L, Lake Forest

Desiree was very knowledgeable about leasing programs that would work in our situation. She was willing to go the extra mile for us when no one else would. Kudos to her!
Mercedes A, new Outback wgn, Costa Mesa

Dear Desiree,

I just wanted to offer my sincere thanks for helping us with our car purchase. My wife and I love our new Silver Legacy GT Wagon. I am the lucky one because I get to drive it. The car is beautiful and it constantly gets admiring glances.

Please forgive the lateness of this note. We wanted to add a testimonial to your website. The whole purchase process with Frank's was great, the website, the comfortable showroom and the great selection made choosing a car easy. I appreciate your efforts to find the specific color Legacy Wagon I was looking for. When we decided upon it, the actual purchase was made painless. We appreciated the fair pricing and Subaru financing.

Let me say again the car is beautiful! Definitely a showroom car, the bike rack, the stereo and the leather interior made for a great looking car. We are truly happy with our purchase and happy with your service at Frank's Irvine Subaru.

Thanks Again.
Bart & Kriss, Playa Del Rey, California

Through quite a bit of research, with reference to safety and dependability, we decided to purchase a Subaru to utilize as our family car. We are now the proud owners of a 1996 Subaru Legacy Outback. This purchase led us to Frank's Irvine Subaru.

To put icing on the cake for us, that we made the right decision to purchase this car, we had the pleasure of meeting Mr. Albert Pereyra, your Service Manager.
Mr. Pereyra is the best representation your firm could possibly have. Once a car is purchased, visits to a dealership are usually limited to the service department. If this becomes an unpleasant experience (and usually does) the Department visits, for any reason, are usually a stressful experience for the average car owner. Not so at Frank's Irvine Subaru.

This, I believe, is a direct result of Mr. Pereyra's professionalism, courtesy, kindness and respect. He represents the way all service departments should be run. The way it used to be, well, way back when the customer's feelings were actually considered. I met him first through a phone conversation and was so impressed that when I finally met him in person, I just had to shake his hand. All our visits have been a pleasant experience, thanks to him.

Thank you for having people like Albert at your firm.

Sincerely,
Paul & Norma V. ( Satisfied Customers ), Rancho Santa Margarita

Dear Irvine Subaru,

I can't tell you enough how pleased I am with my new Forester. I was thrilled when Desiree told me she could have a Forester built just the way I wanted, and even more thrilled when it arrived just 7 weeks later! I was treated with the utmost of professional courtesy, and got just the deal AND the car I wanted!

Sincerely,

Dear Desiree,

I wanted to thank you so much for doing all of the wonderful things you did for me after I had my accident. No other dealership would have been so giving and thoughtful. You made me feel very special, and like I was family.

I have since told my friends, family, and even strangers who have asked about the accident how wonderful Subaru cars are and how well you and your entire staff have treated me. All have been intrigued and amazed at how well my Subaru Forester held up under such a crash!

(click here to see the photos of my crashed car!)

Not only did you get me another vehicle, you went above and beyond anyone's expectations, including my father's. You ensured the car had the appropriate features, then cleaned it up and filled the gas tank prior to delivering it to my home. I seriously doubt other dealerships would have done the same.

Then, as if that wasn't enough, you had someone come to my house to fix the minor scrape in the leather of the rear seat.

Wayne, the salesman that delivered my vehicle, took plenty of time to explain the new features of the car. I really felt very special.

In all honesty, my entire family is convinced that your dealership is where they should purchase their next car.

I love my new Forester. She drives like a luxury car, yet handles like a Miata. Ok, maybe not quite like a Miata, but if my daughter and I had been in a Miata during the accident, we would not be alive today; of that, I'm certain.

Thanks to you and Subaru's wonderful engineering, Erika and I survived that horrible head-on collision with a brick wall at 70 MPH. I doubt many cars would have been able to protect us as well. Even the police and paramedics were quite impressed at how well the entire passenger space was preserved after such an impact.

I can't thank you enough for all you have done for me. I am eternally grateful to you and your staff.

Sincerely,

Dear Desiree, et al....

This is to express my thanks and appreciation for the consideration I received from you all when I recently purchased a new Sport Wagon at your dealership.

Contrary to stories one hears about obfuscation experienced by one buying an automobile, I found your staff both sincere and friendly. I would not hesitate to recommend your firm!

Sincerely,

Dear Irvine Subaru,

We just wanted to let you know how pleased we are in regards to our recent Subaru purchase. First of all, Desiree Farey and her associates at Irvine Subaru are fantastic! They are professional, courteous, and best of all, responsive and respectful of my needs as a customer. This is a welcome change from the typical "slimy" salespeople and dealerships with whom customers must always "do battle" with.

Thank you for your service and professionalism!

Sincerely,

Dear Desiree,

Thank you for welcoming us into the Irvine Subaru family. Shopping and buying our cars online thru the Internet was a first for us. I have to admit, we were a bit skeptical at first. How do you buy a car sight-unseen? Do we haggle back and forth like a conventional purchase? To you take the inquiry seriously?

What surprised me was the ease of purchasing both cars online without the hassles of going back and forth with a salesperson. I also didn't expect you to respond back to me within ten minutes of my inquiry with serious pricing that was highly competitive! To top it all off, when we arrived to introduce ourselves to you that evening, you had both cars sitting together, gleaming at us at the front door when we arrived to sign the papers. I was accustomed to having a salesman search the lot for cars or having to wait for a dealer trade. The transaction was easy!

This is the 3rd time that we have bought a set of cars at the same time from Subaru. With our first set back in 1987, we were spoiled quickly with the reliability of the GL wagons. Then came a set of his & hers Legacy LS wagons. These cars have conquered all kinds of driving conditions. The second set of twins cost even less to maintain! All we ever had to do was follow the suggested sevrice schedule. These days, that's a compliment to Subaru's engineering. We drive a lot of miles, and frankly, it's a load off our shoulders knowing we have dependable, reliable transportation that never lets us down in all sorts of weather!

Like any twins, the new Y2K Outbacks are keeping us quite busy. They have altready played in the sand on Pismo Beach, and conquered the winding roads leading to Big Bear Lake. The twins are also our daily commute cars as well, fantastic to drive!

The website here, as well as your staff, are to be commended for their professionalism. Maybe, with our next purchase, you might fly us in from Ontario rather than have to deal with the traffic on the 91 and 55 Freeways!

Sincerely,

4/28/2000

Dear Desiree,

I purchased my second Subaru, a Forester, in July 1998 at your dealership. I was very impressed with the service I received and the straightforward, honest approach used by you and all of your staff. Everyone at your dealership was friendly and helpful with all of my questions during the transaction. My entire car-buying experience was a pleasure, and I was very happy with my Forester.

Unfortunately, in June of 1999 I was in a car accident and my 1998 Forester was totaled. Someone driving a large flatbed truck hit me from behind going approximately 60 mph. I was almost at a complete stop on the freeway. My vehicle became a sandwich between two large trucks. Of the four cars involved in the accident, my car took the main impact of the accident.

(click here to see the photos of my crashed car!)

Fortunately, I had only minor injuries because the Forester held up so well in the accident! As you can see from the photos, the passenger compartment stayed intact while the front and the back end of the car took all the impact of the accident in order to protect the people inside. Had I been in another car, I would probably not be here today writing this letter. I was aware when I bought my Forester that it had a very good crash test rating, but had no idea I would have the opportunity to test it out. I feel very fortunate that I purchased my Forester when I did, not knowing that it would someday save my life.

After the accident, I called you to let you know what had happened and to inform you that I would be buying another Forester to replace the one that was totaled. You expedited things for me the second time around and again, I had a great buying experience.

Since the accident, I have been telling everyone how my Forester saved my life and how fun & dependable Subaru vehicles are to drive. In addition, I want to let people know what a great experience it is to buy a car from your dealership. Your friendly and skilled staff in the service department (especially Gil Mercado) also makes bringing my Forester in for service such a pleasure.

Sincerely,

Thanks for making my first car buying experience an easy one.

We were treated very well-fairly and efficiently. I would recommend your service and product.

Thank you very much! You guys are great!

Smooth, no-hassle transaction! Thanks!

The best buying experience that we ever had!

This was the most pleasurable experience we have had in purchasing a vehicle. We were very well treated and we are very happy with our Subaru - Our First!

I like the friendly atmosphere and treatment from everyone we worked with.

My whole experience with Irvine Subaru was very comfortable. I never felt uneasy about buying a car there as I did in other dealerships. I wasn't pressured.

Since I only had about 2 hours to spare for buying and trading in an old vehicle, members of your firm worked together to make it happen. Thanks!

Dear Desiree,

Although my story doesn't involve your dealership directly, it's nonetheless an amazing story of Subaru's excellence in customer service and support. First off, I am a 19-year old college student with low income and budget. I own a 1997 Impreza and have been very happy with it in all aspects. I am also a big fan of Rally racing and Subaru's involvement with rallying, and I hope to race for Subaru one day.

I got into an accident with a curiously strong fence one day while trying to race like Colin McRae and did serious damage to the entire right side of my car. I took it to the local shop for repair and watched the repair bills climb. Thanksfully, I was insured, but car rental was costing me a fortune! Being 18, it's very expensive to rent a car! I wrote a letter to Subaru about a backorder with parts that caused an additional 5-day delay, causing my car to be in the shop a week longer. I cited my concern about being able to pay my $250 deductible and an extra $600 car rental bill.

Two weeks later, I received a check from Subaru for $940 as a "gesture of good will" that reflected reimbursement for the rental charges incurred during the delay on parts for my car. Needless to say, I was very pleased and will certainly be a Subaru owner for life! Subaru ownership in our family will be a tradition I hope to carry on for generations to come. Thanks, Subaru!

Dear Desiree,

I am very happy, and I had a wonderful experience in purchasing my Forester! Thanks!

Dear Irvine Subaru,

Thanks to Ken Campbell and all-- I appreciated the smoothness of the transaction! I am very happy.

I wish more people knew how great Subaru cars really are! This is my 3rd one and the previous 2 had given me over 500,000 miles of great service. IRVINE SUBARU made my purchase one of the most pleasant experiences with a dealership I've ever had, seen, or heard of. Every dealership should follow your example!

We looked at Subaru dealers in San Diego (where we live) and were very disappointed in their customer service. Our experience with Irvine Subaru made up for it though! Desi is wonderful!

My purchasing experience was wonderful!

Your dealership is less convenient than my local one, geographically, but I purchased from you because you offered more professional help and were far more flexible with me! Thanks!

Irvine Subaru is terrific and very helpful!

Nice doin' business with you!

I'm very happy! I love my car!